Privacy Policy

Tiffany May Yan Chan, LLC ("we," "us," or "I") respects your privacy. This policy explains what information we collect through tiffanymchan.com, how we use it, and the choices you have.

Information we collect

Information you give us. When you submit a form, book a session, or subscribe to the newsletter, we collect the details you provide. Depending on the form, this may include your name, email address, organization, type of group, group size, timing, and anything else you choose to share in your message.

Payment information. When you pay for services, payment is processed by Stripe. We do not receive or store your full card details. Stripe provides us with transaction records and the last four digits of the card used.

Scheduling information. When you book a session, Acuity Scheduling collects your name, email, and appointment details.

Newsletter information. If you subscribe to Love Power Leadership, Substack collects your email address and manages your subscription.

Automatically collected information. Like most websites, we collect standard technical information such as your IP address, browser type, device type, pages visited, and referring site. We use Google Analytics for this. You can opt out using Google's browser add-on at tools.google.com/dlpage/gaoptout.

How we use your information

• To respond to your inquiry and correspond with you
• To provide advisory, group, and speaking services
• To schedule and manage sessions
• To process payments
• To send the newsletter, if you have subscribed
• To understand how the site is used and improve it
• To meet legal and accounting obligations

We do not sell your personal information, and we do not share it for advertising purposes.

Who processes your information

We use the following services, each of which processes data on our behalf under its own privacy policy:

• Showit — website hosting
• WordPress — blog hosting
• Acuity Scheduling — appointment booking
• Stripe — payment processing
• Substack — newsletter delivery
• Google Analytics — website analytics
• Our email provider — correspondence

We may also disclose information if required by law, or to protect our rights or the safety of others.

Legal bases for processing

If you are in the European Economic Area or the United Kingdom, we process your information on the following bases: your consent (for the newsletter), performance of a contract (for services you have engaged), our legitimate interests (responding to inquiries and improving the site), and compliance with legal obligations.

How long we keep it

We keep inquiry correspondence for as long as needed to respond and for a reasonable period afterward. Client records are kept for the duration of our work together and for seven years thereafter for tax and accounting purposes. Newsletter subscriptions are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict how we use it, request a copy in a portable format, withdraw consent at any time, and opt out of the sale or sharing of personal information (we do neither).

To make a request, email tiffany@tiffanymchan.com. We will respond within the time required by applicable law. You will not be treated differently for exercising these rights.

Confidentiality of client work

Information shared in the course of advisory, group, or speaking engagements is treated as confidential and is not disclosed to third parties, except where required by law or where you have given permission.

Cookies

We use cookies and similar technologies to operate the site and to understand how it is used. You can control cookies through your browser settings. Disabling them may affect how parts of the site function.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This site is not directed to children under 16, and we do not knowingly collect information from them.

International visitors

We are based in the United States. If you access the site from elsewhere, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes

We may update this policy from time to time. The effective date above reflects the most recent version.

Contact

Tiffany May Yan Chan, LLC
Bradenton, Florida, United States
tiffany@tiffanymchan.com